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ELEVATED CLEANING SERVICES

Terms and Policies

Welcome to Elevated Cleaning Services LLC! We appreciate the opportunity to care for your home or property. Our goal is to provide reliable, professional, high-quality cleaning services while maintaining clear communication and expectations with every client.

Please review the following policies before scheduling your cleaning appointment. By booking services with Elevated Cleaning Services LLC, you acknowledge that you have reviewed and agreed to these policies.

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Booking & Deposits

  • A 50% deposit is required for first-time clients booking a deep cleaning or move-in/move-out cleaning service.

  • Deposits must be paid before the appointment can be scheduled and secured. 

  •  The deposit will be applied toward the total cost of the scheduled service.

  • Deposits may be retained for last-minute cancellations in accordance with our cancellation policy.

  •  Deposits are not required for routine maintenance cleanings or returning clients unless otherwise agreed upon in writing.

  • Estimates are based on the information provided by the client, including the property's size, condition, and requested services.

  •  Final pricing may be adjusted if the property's condition differs significantly from the information provided or if additional work is needed.

  •  Any additional charges must be discussed with and approved by the client before proceeding.

Payment Policy

  • Payment is due before your cleaning is scheduled, and must be received before the cleaning service begins, unless other arrangements have been agreed upon in writing.
    We accept the following payment methods:
    - Cash
    - Check
    - Zelle
    - Venmo
    - Credit and debit cards
    A 3% processing fee applies to credit and debit card payments.
    Clients are responsible for ensuring payment is made in full and on time. Outstanding balances may result in the suspension or refusal of future services.

  • Late Payment Policy
    payment is due immediately. If it's not received within one hour, a $50 late fee applies, plus $50 for each day after that until it's paid. If the balance is still unpaid after 7 days, we will file suit.

Cancellation & Rescheduling Policy

We require at least 48 hours' notice for cancellations or rescheduling.

  •  Cancellations or rescheduling requests made with less than 48 hours' notice are subject to a fee equal to 50% of the cleaning estimate.

  • Deposits may be applied toward applicable cancellation fees.

  •  Repeated last-minute cancellations may affect our ability to continue providing service.

Our schedule is carefully organized to accommodate clients and cleaners. Advance notice helps us manage our schedule and compensate for reserved appointment time.

Lockout & Inaccessible Property Policy

Clients must ensure our cleaners can safely and promptly access the property at the scheduled appointment time.
A lockout occurs when our team arrives but cannot enter the property due to missing keys, incorrect access codes, an unavailable client, a security issue, or another access-related problem.
If we arrive and cannot access the property, the full scheduled cleaning amount is due immediately.
Please verify that all entry instructions, keys, codes, and other access arrangements are correct before your appointment.

 Cleaning Time Limits & Additional Charges

Our cleaning appointments are scheduled according to the estimated condition and needs of each property.

  •  Maintenance cleaning: Up to 3 labor hours.

  • Deep cleaning: Up to 6 labor hours.

If additional time is required because of excessive buildup, unexpected conditions, or additional cleaning needs, extra time may be charged at $50 per additional hour, with client approval before continuing.
Our cleaners cannot guarantee that every requested task will be completed within the scheduled time if the property requires more work than originally estimated. We will communicate any concerns and discuss available options with the client.

What's Included & Additional Services

Our standard cleaning services cover the agreed-upon tasks outlined in your estimate or service agreement.
The following services are not automatically included and may require an additional charge:

  •  Inside oven cleaning

  •  Inside refrigerator cleaning

  • Inside cabinets and drawers

  • Baseboard detailing beyond the agreed scope

  • Interior window cleaning

  • Move-in and move-out cleaning services

  • Additional furniture vacuuming

  • Bed making

  • Other services not specifically listed in the estimate

Bed making is available as an additional service for $20, provided the client supplies clean linens.
Dishes and laundry are not included in standard cleaning services. If dishes are left in the sink, our cleaners may be unable to clean the sink properly.
Inside appliances, cabinets, and drawers must be emptied before the appointment if those services have been purchased.
All additional services and charges must be agreed upon before the work is performed.

Cleaning Exclusions & Limitations

For safety, liability, and quality-control reasons, the following limitations apply:

  • We do not clean blinds.

  • We do not move heavy furniture or appliances.

  • We do not provide laundry or dishwashing as part of standard cleaning.-

  • We do not guarantee the removal of permanent stains, hard-water damage, etching, discoloration, scratches, or pre-existing damage.

  • We cannot guarantee results on surfaces damaged by improper cleaning products, neglect, or normal wear and tear.

Please remove personal belongings, clutter, and small items from surfaces you would like dusted or cleaned. Excessive clutter may limit the areas we can safely access and clean.
Clients must provide trash bags for household trash removal.

Client Preparation & Property Access

To help us provide the best possible results, clients are expected to:

  •  Ensure our team has safe access to the property.

  •  Secure pets as needed.

  •  Remove clutter and personal belongings from the areas being cleaned.

  •  Secure cash, jewelry, valuables, medications, and sensitive documents.

  •  Identify fragile, delicate, or high-value items before cleaning begins.

  •  Communicate special surface-care instructions or known damage in advance.

Our cleaners reserve the right to decline tasks or discontinue service if conditions are unsafe, threatening, or outside the agreed scope of work.
If service cannot safely continue, the client will be notified, and applicable charges will be addressed according to the circumstances and agreed service terms.

Quality Assurance & Missed Items

We strive to provide thorough and consistent cleaning services. If you notice an area that was included in your agreed service but was unintentionally missed, please notify Elevated Cleaning Services LLC within 24 hours of the completed appointment. After reviewing the concern, we will arrange to correct verified missed items at no additional charge. Requests submitted after the 24-hour reporting window, requests involving tasks outside the original scope, or concerns related to pre-existing conditions may require an additional fee. Please contact us directly with any concerns so we have an opportunity to address them.

 No-Refund Policy

Due to the time, labor, and resources involved in providing cleaning services, payments are generally nonrefundable once the cleaning service has been completed. If you have a concern about the quality of a completed service, please notify us within the 24-hour reporting window so we can review the matter and address verified missed items in accordance with our quality assurance policy. Nothing in this policy waives any rights or remedies that cannot legally be waived.

Photos & Privacy (tail)

Elevated Cleaning Services LLC may take before, during, or after photos of cleaning areas for quality control, service documentation, and business records. Photos may also be used for marketing or promotional purposes, subject to applicable permissions and privacy requirements. We will not intentionally include clients' faces, personal or financial information, identifying documents, or visible home addresses in promotional content.

Supplies & Equipment

Elevated Cleaning Services LLC provides the standard cleaning supplies and equipment needed to perform the agreed services.
Clients should notify us in advance of any special product requirements, delicate materials, or surfaces requiring specific care.
We reserve the right to decline the use of products or methods that may pose a safety risk or cause damage to the property.

 Communication & Service Changes

Clear communication is important to maintaining a successful working relationship.
Clients are responsible for communicating changes to the property, access instructions, requested services, or scheduling needs as early as possible.
Any changes to the original scope of work, appointment duration, or pricing must be discussed and approved before additional work is performed.
Elevated Cleaning Services LLC reserves the right to adjust future estimates when property conditions, service requirements, or other relevant circumstances change.

 Respectful & Safe Working Environment

We are committed to providing professional, respectful service, and we expect the same courtesy toward our team.
Harassment, threatening behavior, discrimination, unsafe working conditions, or repeated disrespect toward our cleaners will not be tolerated.
We reserve the right to discontinue or refuse future services when necessary to protect the safety and well-being of our team.

Agreement to Policies

By scheduling or receiving services from Elevated Cleaning Services LLC, clients acknowledge that they have had the opportunity to review these cleaning policies and understand the expectations, limitations, fees, and responsibilities associated with their service.
These policies are intended to establish clear expectations and help ensure a positive experience for both our clients and our cleaning team.
Thank you for choosing Elevated Cleaning Services LLC. We appreciate your trust in our company and look forward to providing professional, reliable cleaning services for your home or property.

 

 

Elevated Cleaning Services LLC
Licensed & Insured | Professional Residential & Commercial Cleaning

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